Deadline Date:
20 February 2025
Requirement Title: Resource Management Assistant
Location of Performance: On-site, Mons, BELGIUM
Cost Not to Exceed:
76,950 EUR
Required Start Date:
31 March, 2025
Introduction:
The Directorate of CIS Support Units (DCSU) is accountable to plan, install, operate and maintain Communication and Information System (CIS) services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organizations
The Operations and Exercises (OPEX) is accountable to the Director of CSUs for providing the Agency’s interface for supply of C2 Catalogue of Services to customers that are planning and/or executing deployed operations and exercises. It ensures that the Agency’s responsibilities to deployed operations are met in line with the agreed Service Level Agreements (SLA) and Command and Control (C2) Arrangements. OPEX provides the customer interface in a consultancy capacity to match/estimate customer requirements against those Services available from the Agency. It is also responsible for the coordination, with the Agency Business Areas and other elements concerned, of the budget committed to operations and exercises support and for the coordination related to the deployment of NCI Agency personnel.
Scope of Work:
Under the direction of the Operations and Exercises BA – Operations Branch Deployment Cell Head, the individual shall provide support that includes the following activities:
- Support AOM Deployments cell in maintaining up-to-date record of personnel deployed to Theatre of Operations and/or Exercises (100% situational awareness on deployed personnel) and provide detailed weekly report;
- Provide direct assistance in the organization/coordination of AOM Deployments with regards to personnel paperwork, travel arrangements, constraints and caveats and provide detailed weekly report;
- Maintaining information flow to and from the operational theatres and provide detailed weekly report;
- Liaising with administrative staff in other organizational elements in and outside the Agency to ensure coordination of deploying personnel and provide detailed weekly report;
- Organization of meetings and pre-deployment briefings, employed personnel education programmes and provide detailed weekly report;
- Liaising with Travel office for the travel coordination of deployed personnel and provide detailed weekly report;
- Liaising with CPO until readiness of deployed personnel is achieved, preparing of deployment paperwork for signature, drafting and reviewing emails, memoranda, cover letters to documents and provide detailed weekly report;
- Maintain AOM Wiki Pages up to date with the most current information; maintain the Community of Practice workspace and advocate its use to the deployed personnel community and provide detailed weekly report;
- Support AOM Deployment cell for the reach back support function to all deployed staff and provide detailed weekly report;
- Due to the nature of this work, working hours may vary and therefore, flexibility is required. - Under some circumstances travel to other locations are required and therefore the contractor can be sent out for short term missions. The travel and per diem costs will be compensated by the NCIA.
The contractor shall provide services on-site.
The contractor shall participate and report in weekly status update meetings, sprint planning, sprint retrospectives and other meetings, physically in the office, or in person via electronic means using Conference Call capabilities, according to Line manager’s instructions.
For each sprint to be considered as complete and payable, the contractor must report the outcome of his/her work during the sprint, first verbally during the retrospective meeting and then in written within three (3) days after the sprint’s end date. The format of this report shall be a short email to the project manager mentioning briefly the work held and the achievements during the sprint.
Qualification:
This scope of this work requires a subject matter expert with the following qualifications:
- Assertive in dealing with other people, internally and externally, in order to accomplish Agency operations support in narrow timeframe
- Adaptive Team member
- Knowledge and experience of pertinent modern communications and information systems
- Knowledge of NATO CIS
- MS SharePoint, MS-Projects and MS-Office
- Ability to communicate effectively orally and in writing
- Good briefing skills
- Experience with Agency cross-Service Line resource allocation and coordination • Experience with Resource Management
- Experience in representing teams or entities