Customer Success Manager - Sales - CALIFORNIA - USA

 Customer Success Manager - Sales
 
- CALIFORNIA
- USA
 
This is a hybrid position that will require in-person work days 3 days a week.
 
Job Type: Full-time
 
Salary: $130K-$180K
 
Job Description:
Our client the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), our client is fresh off a round of VC funding from leading Silicon Valley investors to accelerate our business into the next stages of growth.
As a pivotal member of our Customer Success team, you’ll be at the forefront of driving growth within the customer base . You will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community.
You will be responsible for building value, establishing deep relationships, and driving renewals and expansions within our global customer base of electronic component suppliers.
 
Roles & Responsibilities:

• Guide new customers through the onboarding process, ensuring a smooth transition and provide training and support to help clients maximize the value of our client tools and features.
• Act as the voice of the customer, advocating for their needs and priorities. Gather feedback, insights, and feature requests, and collaborate with product and development teams to continuously improve our platform.
• Develop and nurture strong, long-lasting relationships with key stakeholders within our customer base.
• Work closely with sales and account management teams to identify opportunities for upselling and cross-selling.
• Serve as a technical resource for customers, troubleshooting issues, providing solutions, and escalating complex issues as needed. Collaborate with our engineering and support teams to resolve customer challenges effectively.

• 4+ years of experience  in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry.
• Ability to quickly understand and articulate complex technical concepts related to our platform. Previous experience in electrical engineering or related fields is a plus.
• Excellent verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• A passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences.
• Comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement.
• Ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals and objectives.

• Competitive compensation packages
• Comprehensive Medical, Dental and Vision coverage + dependent coverage
• 401k plan
• Work life balance- flexible paid time off
• Opportunity for significant variable incentive, along with equity.